We appreciate our Customers, which is why the Company is ready to compromise with them in order to achieve comprehensive cooperation and to meet the demands of every party.
The following terms and conditions are applied to everyone who visits our website and uses our services, and specifies the cases when the Company can refund the payment (or its part) for a specific service.
The Company provides a full refund* in the following cases:
The company refunds half the payment* if:
All other cases which are not described above will be considered by the Company individually and on its own.
In order to get a refund, the Customer must send a specific request to the company’s email from the email provided by the Customer during registration. The request will be processed within 2 business days after its delivery to the Company’s email.
We'd like you to know that the sum of the refund may differ from the original sum of the payment due to an exchange rate difference and third parties’ fees. The Company is not responsible for the exchange rate difference and third parties’ fees.
The refund will be provided in the same currency as the original payment for the Company’s services and the same way the payment was done. The refund is usually done within 30 days from the Company’s approval of Your request regarding cancelling the order and terminating the contract.
If you live in a country which law guarantees a longer return period, of course, we’ll be glad to meet the requirements of the law.
If You do not request us to cancel the service and to refund the payment once the mentioned above circumstances appear, the payment will not be returned. Besides, if we find out that your request for canceling the order is unfair and is done in order to avoid the payment for the services, we reserve the right to refuse the refund.
At the same time, we’d like to draw your attention to the circumstances when the payment can’t be refunded:
The terms of providing each service or project that is purchased are available on the Company’s website and/or provided to a Customer when purchasing specific services.
A Customer must assure that the order for a service can be canceled before purchasing the service. The Company will not return payments done for non-refundable paid services or third-parties’ services.
In deciding to order services on website.eu and to pay for them, a Customer confirms that he or she is aware of the return policy and agrees with it.
*A full refund or half a refund means the funds excluding third parties’ fees at the exchange rate for the transaction day.
**This rule is applied to orders for one-page websites and doesn’t cover individual orders.